Connectivity issues affecting Virgin Media services - Critical Issue
Connectivity issues affecting Virgin Media services
The Metronet (UK) NOC are currently investigating what appears to be an issue with Virgin Media connections. Updates to follow shortly.
Regards Metronet Support
Customer services which were affected by this incident are currently working again, however services are not being confirmed as stable as of yet. The issue is still under investigation and we are actively liaising with Virgin to resolve. If you believe you are being affected by this incident and have any queries please do not hesitate to call the support team on 0161 822 2580(opt 1) or email ticket@metronet-uk.com.
Regards
Metronet Support
Virgin Media have investigated and have confirmed state changes on one of our VPLS instances at the times that we experienced issues. They believe that this was as of the result of a broadcast storm brought on by provisioning works. This remains under investigation by Virgin Media to locate the exact cause and we will be in regular contact with them until we receive answers and details of their actions to mitigate against this.
Regards
Metronet Support