VoIP

Intermittant Call Connections - Major Issue

Thu, Aug 4th 2016, 15:02

Some SIP trunk customers may be experiencing long call setup times or calls failing. This due to an issue with an upstream partner.

We are taking steps with the partner and are routing traffic via alternative paths to alleviate the issue.

Apologies for any disruption caused.

An update will be posted shortly

Regards
Metronet Support

Updated Fri, Aug 5th 2016, 12:48

Engineers are still monitoring calls and have seen no issues throughout the morning.

Please call our VoIP team if you wish to discuss this further

Regards
Metronet Support

Updated Thu, Aug 4th 2016, 22:37

The upstream carrier is no longer experiencing the issue and calls have been connecting successfully throughout the evening.

Our engineering team will be closely monitoring the situation for the next 24 hours.

If you do experience any issues with calls please contact our VoIP team on 0161 244 8000

Regards
Metronet Support

Updated Thu, Aug 4th 2016, 17:23

We have identified the fault with the upstream carrier and are working with them to resolve this.

Calls have been routed via alternative paths but customers may still experience some failures / slow setups.

A further update will be posted soon

Regards
Metronet Support