Liverpool reduced backhaul resiliency - Issue resolved
The primary backhaul for Liverpool is currently down and is under investigation with our connectivity partner. All traffic in Liverpool has re-routed via alternative paths with no customer impact. We will post updates as available.
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Metronet Support
Fibre engineers resolved the fibre break at 1am. All traffic is routing via the primary paths. This incident will be marked as resolved.
We apologise for any service disruption which this caused. Connectivity for Liverpool will be reviewed as part of the analysis of this incident.
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Metronet Support
Testing is continuing.
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Metronet Support
Fibre engineers are now at the A-end of the service to perform further testing.
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Metronet Support
Our systems are alerting to one of the alternative paths operating at high utilisation. Customers may experience some packetloss and reduced throughput during this period until the primary path is restored.
We apologies for any service disruption which this causes.
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Metronet Support
Splicing works are complete however service has not restored. Further fibre testing is now taking place.
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Metronet Support
Splicing has completed at one joint location. Engineers are now moving to the next location.
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Metronet Support
The fibre provider has confirmed that they have identified a fibre break. They are currently going through the splicing process to restore service. There is no current ETR however we will continue to provide updates as we receive them.
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Metronet Support
Engineers will shortly be arriving on site at the point of the suspected fibre break to identify the exact location. Further updates will follow.
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Metronet Support
Fibre engineers have been dispatched and are en-route to perform fibre testing. Further updates will be posted as available.
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Metronet Support
The fibre provider is continuing investigations.
Regards
Metronet Support