Loss of connectivity in Liverpool affecting some customers - Issue resolved
We are currently investigating loss of connectivity at one of our Liverpool POP sites.
More updates to follow.
Regards
Metronet Support
Connectivity has been restored to our PoP site and we are seeing the affected connections come back online.
If you have any issues however, please do not hesitate to contact us.
Apologies for the inconvenience caused during this downtime.
Regards,
Metronet Support
Our affected POP site is now seeing connectivity return. All affected customers hwould be seeing their connection return to normal. If you are still expereincing issues please contact us on 0161 822 2580 or send a ticket in at ticket@metronet-uk.com
Regards
Metronet Support
We have identified a new additional piece of hardware is needed in order to restore full connectivity
There will be an update in 30 minutes.
Apologies for the inconvenience.
Regards
Metronet Support
We have restored power to the site, however we are still having connectivity issues. Our on site engineers are continuing to work with our infastructure team for a resolution.
Regards
Metronet Support
Engineers are on site now and hopeing to bring the power back to site shortly.
Regards
Metronet Support
Our engineers are on their way to the site to investigate a loss of power.
More updates to follow.
Regards
Metronet Support