M247 Scheduled Maintenance Notification - Miami, USA - Maintenance completed
Start: Thu, Aug 10th 2023, 07:00
End: Thu, Aug 10th 2023, 11:30
Hello,
M247 would like to inform you of maintenance works in Miami, USA, in the following time slot:
From: Thursday, 10th of August 2023, 07:00 UTC
To: Thursday, 10th of August 2023 10:00 UTC
The works consist in upgrading the software on the backbone hardware, done at our vendor recommendation in order to fix a critical bug in the current version.
Your services will experience interruptions within the time slot outlined above. We do not expect the downtime to be as long as the entire maintenance window.
Regards
M247 Support
Hello,
The router is experiencing issues with both Route Processors (RP0 and RP1). The maintenance window will be extended with one hour in order to fix the problem.
We apologize for the inconveniences created and appreciate your understanding on this matter!
Regards
M247 Support
Hello,
Both affected Route Processors need a physical re-seat as they don't boot anymore. We have an engineer heading to the Miami DC to help us with this activity.
ETA is approximately 45 minutes.
Regards
M247 Support
Hello,
Both Route Processors have been re-seated and now the router is back online. The maintenance window will be extended with one hour, time during which the router will suffer 2 more reloads due to actual software upgrade to the intermediate version.
[New Maintenance Window]:
From: Thursday, 10th of August 2023, 07:00 UTC
To: Thursday, 10th of August 2023 12:00 UTC
Regards
M247 Support
Hello,
The router has been upgraded to the intermediate version. Due to unforeseen circumstances which took place today, we were not able to upgrade the backbone router to the latest recommended version. We will need to schedule another window for this activity, all customers will be notified in advance.
We appreciate your cooperation and understanding on this matter!
Regards
M247 Support